Cookies Policy

What is a cookie?

Often when you visit a website or open an email, a small piece of data in the form of a text file will be stored on your computer or device. This is called a cookie.

This page labels the cookies present on the Chord Electronics website, what information these cookies will gather, how we use the information from these cookies and why we sometimes need to store these cookies. We will also provide the details of how you can prevent the use of these cookies or remove those already stored by our website, on your computer or device.

To learn more about cookies please see: http://www.allaboutcookies.org/

 

What happens if I accept Cookies?

When you enter the Chord Electronics website and accept the use of cookies, we will record the date and time of your visit, along with the IP address of your machine, this is to confirm your request to accept cookies. This information is securely stored indefinitely for legal purposes and in the event that a request is performed by you to retrieve this information.

 

Rejecting or disabling cookies

When you enter the Chord Electronics website for the first time, you will be presented with a banner that requests your permission to use cookies. If you choose to reject cookies at this point, our website will not store any cookies on your computer or device but some of our services may not function as intended: for example, when you wish to register your product or submit a question to our support team.

If you have previously granted permission for the Chord Electronics website to use cookies but you wish to change this decision, you have the right to disable their use. You can do this by setting your browser to refuse cookies or by deleting the cookies on your machine or device from the browser that you have accessed the Chord Electronics website.

You must access your browser’s Preferences or Settings menu and locate the Cookies and Website data setting(s). For detailed information on how to access this menu we advise using a search engine to search for your particular browser.

When you have accessed your Cookies and Website data menu, please delete the cookies listed below. You will now be free of cookies relating to our website and will again be presented with the cookies banner once you return to the Chord Electronics website.

 

The cookies that our website uses are:

_cfduid – datatables – Expires 1 year after session

_cfduid – hsadspixel.net – Expires 1 year after session

_cfduid – hs-analytics.net – Expires 1 year after session

_cfduid – hscollectedforms.net – Expires 1 year after session

_cfduid – hs-scripts.com – Expires 1 year after session

_cfduid – hubspot – Expires 1 year after session

_cfduid – luckyorange.net – Expires 1 year after session

_ga – chordelectronics.co.uk – Expires 2 years after session

_gat – chordelectronics.co.uk – Expires 1 day after session

_gid – chordelectronics.co.uk – Expires 1 day after session

_ptq.gif – chordelectronics.co.uk – Expires after session

_fbp – chordelectronics.co.uk – Expires 1 day after session

fr – facebook.com – Expires 3 months after session

GPS – youtube.com – Expires 1 day after session

IDE – doubleclick.net – Expires 1 year after session

PREF – youtube.com – Expires 8 months after session

r/collect – doubleclick.net – Expires after session

test_cookie – doubleclick.net – Expires 1 day after session

tr – facebook.com – Expires after session

VISITOR_INFO1_LIVE – youtube.com – Expires after 179 days

YSC – youtube.com – Expires after session

yt-remote-cast-installed – Expires after session

yt-remote-connected-devices – youtube.com – Never expires

yt-remote-device-id – youtube.com – Never expires

yt-remote-fast-check-period – youtube.com – Expires after session

yt-remote-session-app – youtube.com – Expires after session

yt-remote-session-name – youtube.com – Expires after session

chordelectronics.co.uk – _ga (Google Analytics) – Expires 2 years after session

chordelectronics.co.uk – _gid (Google Analytics) – Expires 24 hours after session

chordelectronics.co.uk – _gat (Google Analytics) – Expires 24 hours after session

chordelectronics.co.uk – wfvt_2044677957 – Expires after 24 hours

chordelectronics.co.uk – wordfence_verifiedHuman (Wordfence) – Expires 24 hours after session

chordelectronics.co.uk – wordpress_test_cookie (WordPress) – Expires after session

api.instagram.com – csrftoken (Instagram) – Expires 1 year after session

api.instagram.com – rur (Instagram) – Expires after session

api.instagram.com – urlgen (Instagram) – Expires after session

google.com – CONSENT (CAPTCHA/reCAPTCHA) – Expires 20 years after session

google.com – NID – Expires 6 months after session

datatables.net – cfduid – Expires 24 hours after session

 

How we use cookies; the cookies that we set:

When you visit our website and accept cookies, we will use these to recognise you as an independent user and provide you with a tailored experience. The details of the cookies that we use are provided below.

Protective cookies (wordfence_verifiedHuman)

To protect our website against attack we use a cookie to uniquely identify visitors, which will be shown in the Wordfence Live Traffic and understand whether their access to our website appears as either human or bot. These cookies are can also be used to identify whether someone has attempted to bypass certain security restrictions.

Dealer locator tool cookies

In order to use our Dealer Locator tool, we will ask for your permission to use either your GPS location if available on your machine/device or have access to a location that you input. If allowed, the cookies will remember your input selection next time you access it, although you will still be able to override this and use any address/location that you wish to input. This cookie will remain after your visit has been completed so that if you access it again at a later date, your visit will be more efficient. These cookies are typically remembered following your visit to the Chord Electronics website.

Contact form and FAQ contact form cookies (CONSENT & NID)

When you use a form on our website to submit a message or data, i.e. on the contact form or FAQ form, cookies may be set to remember your user details, such as name and email, for auto-input and completion in the future. These cookies are typically remembered following your visit to the Chord Electronics website.

Product registration form cookies (CONSENT & NID)

When you use the product registration form to register your Chord Electronics product, cookies may be set to remember the information that you have input in the fields for auto-input and convenience if in the event that you return to the page in the future to register another product. These cookies are typically remembered following your visit to the Chord Electronics website.

Email newsletters related Cookies (CONSENT & NID)

Our website offers you the ability to sign up to the Chord Electronics newsletter and tailor this newsletter to your interests. Our website uses cookies to remember if you are already a registered user and to show certain notifications which may only be valid to subscribed/unsubscribed users. This may include a banner prompt to join the Chord Electronics newsletter. These cookies are typically remembered following your visit to the Chord Electronics website.

Survey-related cookies (CONSENT & NID)

From time to time, we offer user surveys, questionnaires or competitions to provide you and/or ourselves with useful insights to understand the behaviours of our users more accurately. These surveys may use cookies to remember if you have already taken part in a survey, questionnaire or competition to provide you with an accurate result, or restrict additional entries. These cookies are typically remembered following your visit to the Chord Electronics website.

Account-related cookies

Accounts with the Chord Electronics website are restricted to Chord Electronics staff and authorised third-parties, such as dealers or distributors. If an account is created with Chord Electronics, then we will use cookies for the management for the sign-up process and general administration. These cookies will usually be deleted once you log out or complete to process, however in some cases they may remain afterwards to remember your site preferences once logged out.

Login-related cookie

As previously mentioned, accounts with the Chord Electronics website are restricted to Chord Electronics staff and authorised third-parties, such as dealers or distributors. We use cookies when you are logged into our website to remember this. This prevents you from needing to log in to our website every time you visit a new page. These cookies are typically removed or cleared once you log out to ensure that only you can access restricted features and areas, otherwise not present.

RMA system-related cookies

The Chord Electronics online RMA system has been designed for use only by Chord Electronics staff and authorised third parties, such as dealers and distributors, however if you use the system cookies may be set to remember your input selection and user details for auto-input and convenience if in the event that you return to the page in the future to register another product. As the RMA system uses multiple pages to improve the user experience, cookies are also used to remember your input on the previous page. These cookies may be remembered past your visit to the Chord Electronics website.

 

How we use cookies; third party cookies:

Along with the cookies that we set, we also use third-party cookies which help us understand more about your experience on the website, provide social media buttons/plugins and potentially serve you advertising on websites away from chordelectronics.co.uk relating to the pages that you have visited on our website. The details of the cookies that we use are provided below.

CAPTCHA/reCAPTCHA cookies (CONSENT & NID)

When you register your product, sign up to our newsletter or submit a question to support our website uses Google’s CAPTCHA/reCAPTCHA system to verify that your request is coming from a verified human and not a bot. This is a protective measure and means that we are able to quickly respond to verified requests, rather than unrelated or nonsense messages sent by a bot.

Datatables (datatables.net)

Datatables is a WordPress-related plugin, we use Datatables to provide a tabulated view of data within our RMA system. The RMA system is to only be used by Chord Electronics staff and authorised third-parties. The cookie associated to Datatables saves your preferred filter settings of the entries displayed and is anonymous.

Google Analytics (_ga, _gid, & _gat)

Our website uses Google Analytics, one of the world’s largest and most trusted analytics solutions for helping us understand how you use our website and the ways in which we can improve your experience. Google analytics anonymous your data, but the cookies that it stores may track how long you spend on our website, the pages that you visit and where you have come from to access our website.

You can lean more about Google Analytics here: https://www.google.com/analytics/#?modal_active=none

Google AdSense

Google AdSense is an advertising and remarketing solution that helps us serve you with advertising relating to the pages that you have visited on our website once you have left. This advertising will be displayed on third-party websites, but these third-party websites will not have access to the information regarding your visit from Chord Electronics, only Google’s automated AdSense service will. Our website uses a DoubleClick cookie to serve these relevant ads to you across the internet and limit the number of times that the advert is shown to you.

You can learn more about Google AdSense here: https://www.google.com/intl/en_uk/adsense/start/how-it-works/#/

Facebook Pixel

Our website uses Facebook Pixel, a service provided by Facebook, to help us measure, optimise, and build audiences for our advertising campaigns on their social media platform. Facebook Pixel uses a DoubleClick cookie to enable this and it does track when you transition from the Facebook ecosystem, including Facebook and Messenger, to our website, although your data remains anonymous.

You can learn more about Facebook Pixel here: https://www.facebook.com/business/help/742478679120153?helpref=page_content

Facebook Custom Audiences

Facebook Custom Audiences is a remarking solution, provided by Facebook, that often works in conjunction with Facebook Pixel to help us serve you with advertising on the Facebook social network relating to your visit on the Chord Electronics website. Using the Facebook Custom Audiences cookie we are also able to measure the efficiency of our advertising, although we are unable to see your personal information and it remains anonymous to us.

You can learn more about Facebook Custom Audiences here: https://www.facebook.com/business/a/custom-audiences

Social media Cookies (csrtoken, rur & urlgen)

We use social media buttons, feeds and plugins on our website that allow you to connect our social network profiles/pages with yours. Cookies are required for these to work and Facebook, Instagram, and Twitter will set cookies through our website to provide this enhanced experience. The data that they hold can be used to enhance your profile on their website or contribute to the data they hold as outlined within their respective privacy policies.

You can view Facebook’s Privacy Policy here: https://www.facebook.com/full_data_use_policy

You can view Instagram’s Privacy Policy here: https://help.instagram.com/155833707900388

You can view Twitter’s Privacy Policy here: https://twitter.com/en/privacy

Hubspot

We use Hubspot to host critical forms and blog content, track individual website history, update contact profiles and provide marketing and customisation related activities. This data is used to create a bespoke user experience.

You can view Hubspot’s Privacy Policy here: https://legal.hubspot.com/cookie-policy?__hstc=185894902.2d4de3f4271e41d088c7d4ebc12c4ffe.1544437806994.1544437806994.1544437806994.1&__hssc=185894902.1.1544437806994&__hsfp=2769018709

Lucky Orange

We use Lucky Orange to provide us with analytics relating to your visit on our website. This data allows us to build a better website and provide our customers with better experience.

You can view Lucky Orange’s Privacy Policy here: https://www.luckyorange.com/privacy.php

 

Transmission of personal information

As a matter of principle, Chord Electronics will never sell your data to third-parties and the data that we collect on you will be processed with the utmost security and will be pseudo-anonymised where possible. Please refer to our privacy policy for more information about how, why and how we store your information.

 

Who to contact if you have concerns regarding our use of cookies

If you have concerns regarding our use of cookies or would like to know more about cookies you can contact Chord Electronics at any time. Just send an email to info@chordelectronics.co.uk and we will respond in a timely manner.