MY 2GO IS NOT SWITCHING ON

If your 2go is not switching on or showing any signs of life when connected to a Hugo 2 that is switched on then please connect a suitable charger (capable of supplying a minimum of 2amps of current) and leave to charge.

How to update 2go to the latest firmware

Open the Gofigure app and select your device. Ensure that your device is connected to an active internet connection via Wifi or Ethernet. You can check this by visiting the WiFi settings page.

Remove any Micro SD cards previously installed and connect your device to a charger. Please ensure the ‘charge status’ LED displays a solid white light.

Now, navigate to the ‘Settings’ tab. If you are on iOS device select the ‘Device settings’ page or, if you are on an Android device, select the ‘Update’ page. Following this, select the ‘Update firmware’ button. If an update is available, on-screen instructions will appear. Take note of these. If you wish to proceed with the update select ‘Yes’. The app will automatically close on OS and a loading screen will appear on Android.

Once an update has been initiated, the ‘2go status’ LED will begin flashing red, blue, and then green on a repeating cycle. This indicates that the device is downloading and installing the update. During this process, you must leave the device undisturbed, for a minimum of 10 minutes, and do not disconnect the power, WiFi, or Ethernet cable. When the update procedure is near its end, 2go will automatically restart.

Once the charging status has returned to white, the network status returned to blue when using WiFi, or green when connected via Ethernet, 2go is updated and ready to be used.

Following the update, if the device does not appear as a DNLA renderer or server then please perform a reboot.