FAQs

This means your device is in its boot phase. It may take up to two minutes for this process to complete dependent on update status. Please do not attempt to use the device or disconnect it from any cables/MOJO/MOJO 2 until this status colour has changed.

Poly cannot detect a connected MOJO/MOJO 2. Please ensure that your MOJO/MOJO 2 is switched on and connected;

Polys P.status will flash Yellow when there is no DAC detected. This would usually be because the attached DAC is switched OFF. It could also point to a USB connectivity issue if present with a powered ON DAC.

No P.status means your Poly is switched off and possibly out of battery.

If you have not yet charged Poly, please do so immediately if you wish to use the device.

The QuickPlay function requires an MPD playlist to launch playback. Please use an MPD application such as iOS: MPDluxe Android: M.A.L.P. Once you create playlists within these applications, they will immediately appear in the QuickPlay function within Gofigure and can be controlled without the need for Wi-Fi.

Preparation

• Please ensure before starting any of the following, that your Poly is charged and showing a solid P.status light. (not to be confused with the M.status which represents the Mojos battery status)
• Please make sure your smartphone/device is fully up to date before beginning and you have the latest version of Gofigure.
• Ensure Poly is connected to a wifi connection with internet access. The update is quite large, so it needs a fast and reliable connection in order to download succesfully. Do not use mobile data or a mobile network to download the firmware.
• In order to install 2.0.0, first your Poly must install a pre-update firmware 1.0.43. To complete this pre-update, leave your Poly connected to a Wi-Fi connection for twenty minutes, then switch off and unplug both Poly and Mojo until the P.status light has gone out. Then re-connect both Mojo and Poly, switching Mojo on. The Poly will have installed version 1.0.43 and is now ready to start the 2.0.0 download process located in the ‘device settings’ section of Gofigure.

Updating to 2.0.0 firmware

Step 1

Remove Micro SD cards and do not re-insert under any circumstances during the update. Switch on Poly/Mojo, making sure Poly is charged and connected to the internet; ensure Poly’s P status LED is a solid colour and not flashing.

Step 2

Please ensure your Poly has installed the previous firmware of 1.0.43 (current firmware version can be viewed under ‘general settings’ in the Gofigure application) If not, please follow the previous steps under ‘preparation’

Step 3

Under ‘device settings’ in Gofigure press “UPDATE FIRMWARE”.  You will then be prompted with a message requesting a charger be connected to Poly, please do so and continue. Note: Once you have confirmed the update process, Gofigure will close down. This is NOT a crash, please do not re-open the application and attempt the process again.

Step 4

The Gofigure application has now closed down. Please  switch off your Mojo and disconnect the charger from the Mojo/Poly, allowing time for the P.status LED to completely switch off.

Step 5

Re-start your Mojo/Poly and connect the charger. The P.status LED will now start flashing blue, green and red for some time. Please leave your Mojo/Poly like this for twenty minutes until the P.status LED has completely switched off. Note: this could take up to twenty minutes. 

Step 6

The P.status LED has now switched off, disconnect and then re-connect the charger. The P.status LED will now switch on and remain solid green for approximately twenty seconds as the firmware installs. Note: Please do not attempt to use your Poly in this time

Step 7

Poly will now briefly flash, confirming the installation is complete.

Step 8

Normal operation, Gofigure can now be used with all additional features.

Note: from version 1.0.43/2.0.0 onwards, Poly’s firmware update methodology is changing. With subsequent firmware releases, users will now be able to choose when they update their firmware.

First, please make sure that the Micro SD card is fully pushed into the slot. None of the Micro SD card should stand proud of the socket. If this is complete please check that you have formatted your Micro SD card to ExFAT. If this is confirmed and you have already copied music over to the Micro SD card you must make sure that you have left at least 50mb free for a database file to be constructed by Poly’s operating system. This is required for the Micro SD card to be recognised.

Please ensure that you have fully charged your Poly before use. A full charge will ensure that you can configure Poly and begin using immediately. If you charge Poly attached to Mojo you must use a charger capable of delivering 2amps of current, any less will not effectively charge both units.

If you have performed this, please check that the P-status LED to determine any signs of life. If Poly is functioning this light will illuminate.

The charger that you are using is providing insufficient current to effectively charge Poly. Please replace with a 2amp charger.

Using the Gofigure application, select ‘Wifi’ and then press the small arrow to the right hand side of your current connected network. This will take you to another page displaying a variety of network information.

Alternatively:

Using a pair of headphones, or your Hi-Fi system, connected to Mojo. Press and hold the config button until Poly states ‘current mode’. Then release the config button. Poly will then read a variety of information including Firmware version and current IP address.

When Poly flashes blue and green this indicates that Poly is currently in hotspot mode. With any Wi-Fi device you will be able to see a Wi-Fi network named Poly.

In order to connect to an alternative Wi-Fi network, you will need to dis-engage hotspot mode. Please do this using the Gofigure application.

Manual:

Connect to Polys hotspot. A manual webpage will now open. Please ensure the ‘Keep in Hotspot Mode’ box is NOT ticked. Now press ‘Save and Reboot’. Your Poly will reboot into network mode.

Generally the setup portal should automatically appear, however if this does not occur please open a browser window and input the address poly.audio

First, please reenter access point mode and remove your Wi-Fi network from the Poly configuration page. As Poly will only connect to 2GHz Wi-Fi networks, you must confirm that you are not connecting to a 5GHz network.

Second, please make sure that the name or password of your network does not include any special characters including @,!, £, $, #, ;, :, ‘, -. If your network name or password does please modify this and attempt to reconnect.

If Poly is still having difficulty, or will not remember your network, when clicking submit please select the ‘Reboot on save button’. Poly will then restart after the settings have been saved.

Poly connects to your smartphone just as it would to your home network. You will need to locate the SSID (typically the name of your device ie. Johns iPhone, or Johns note 8) and the password (typically found within your tethering settings).

Please switch on your mobile phones ‘hotspot’ or ‘tethering’ mode. Now open the Gofigure application and connect to your Poly. Once available, press the settings option and then open ‘Wi-Fi’ . Your mobile phones hotspot should appear under New Networks. Please have your password ready

Manual:

You will need Poly/Mojo to be connected to an output in order to hear its spoken commands. Please use headphones if possible.

Please cycle Poly to ‘Hotspot mode’ using the provided Config pin, this will be confirmed by Poly’s status LED flashing blue and green. Now, use your device to search for Poly’s unsecured Wi-Fi network and connect.

If Poly’s configuration page does not immediately show, enter a browser and type the address poly.audio

Now input the network settings including SSID and Password making sure to not use any special characters including @,!, £, $, #, ;, :, ‘, -.

Please ensure the ‘Keep in hotspot mode’ box is NOT ticked.

To complete the setup select the ‘Reboot on save’ box and press the save button. Poly will reboot and attempt to search for your smartphones network. Please note that if you have previously connected to a home network and are still within range of this network Poly may still connect to that network until it is forgotten or out of range.

First, please make sure that your location services are turned on when attempting to connect to Gofigure. This is a security requirement implemented by Google to allow BLE, the connection protocol, between your smartphone and Poly.

If you are still experiencing difficulties connecting, please rename your Poly and your Android device name and retry the setup procedure.

Currently Poly is unable to connect to networks with special characters within the name or password. Please avoid the following: @,!, £, $, #, ;, :, ‘, – etc. This is to accommodate the differences between international keyboards.

For example, instead of using John’s Poly, use Johns Poly.

When a selection of Wi-Fi networks have been stored, Poly will automatically connect to the strongest network within its range.

Using the Gofigure application, connect to your Poly. Once the home page opens, press settings> Wi-Fi. You will now be able to see all previously connected networks, newly discovered networks  and add/remove as you please.

Manual:

Please enter ‘Hotspot Mod’ mode by pressing the config button and following the spoken instructions . When Poly’s status LED flashes green and blue you can connect to Poly’s unsecured network to enter the configuration page. Within the ‘Manage Connections’ tab you will be able to view the stored Wi-Fi networks and remove any you no longer require. Poly will automatically connect to the strongest stored Wi-Fi network.

Poly has a feature named Hotspot mode, which remedies this. Hotspot mode engages Poly’s own internal Wi-Fi router for your smartphone to connect to, similar to how you would connect your smartphone to your Wi-Fi network at home. In this mode, 3G or 4G internet services will be unavailable.

To connect please enter access point mode by pressing the supplied pin into the configuration hole for ten seconds. Poly’s status LED will now flash green and blue allowing you to connect to its unsecured Wi-Fi network.

Within the network settings, navigate to the Play mode settings and check the box marked ‘Keep in hotspot mode’. Poly will now permanently remain in Hotspot mode until reconfigured. Poly will now be discoverable by your smartphone within the Wi-Fi settings.

Please be aware that when in Hotspot mode Poly’s status will flash blue and green.

Currently Poly connects to the strongest Wi-Fi signal that it detects and is unable to prioritise Wi-Fi networks. When the accompanying GoFigure app is released you will be able to select a Wi-Fi network to connect to.

When Hotspot mode has been activated, Poly will remain in this state. This will be indicated by Poly’s status window flashing blue and green. If you wish to connect to a network again, please dis-engage ‘Hotspot Mode’ using the Gofigure application.

Manual:

To exit Hotspot mode please press the config button and follow the spoken instructions.

When in Hotspot mode you are connecting to Poly’s own local Wi-Fi network. As a result, for example, 3G and 4G data services will be unavailable. This will typically be indicated by your phone.

Please ensure you have engaged ‘Roon Ready’ mode either on the Gofigure Home page, or in your Poly settings.

Please ensure Poly is on the same network as your Roon Core/computer.

Poly will need to be ‘enabled’ in your Roon output settings.  Only then will Poly be fully compatible with all of Roons features.

If you have not changed the Bluetooth® Pin at any point, this will be the factory standard of :0000

If you have changed your Bluetooth® Pin and are unable to remember what you changed it to, you will need to reset this feature manually by depressing the config button and listening to the spoken commands. If you keep depressing the button each time Poly speaks, eventually you will reach ‘Bluetooth® Pin reset’.

AirPlay is natively limited to transmitting 16bit 44kHz audio. If you wish to playback high resolution files please use DLNA/UPnP/MPD or Roon.

Yes, there is absolutely nothing to worry about. Both Poly and Mojo have sophisticated thermal protection mechanisms to ensure that your safety is not harmed.